You can create a secure message in online banking or mobile banking.
To create a secure message:
1. In the navigation menu, click or tap Messages.
2. Click or tap New Conversation.
3. From the With drop-down list, click or tap a Member Services.
4. In the Subject field, enter a subject.
5. In the Message field, enter the message.
6. If you want to attach a file to the message, click or tap the attachment icon (). In the Open dialog box, select a file to attach to the message, and click or tap Open.
Note: File attachments are currently only supported in the desktop application.
7. When your message is complete, click or tap Send. Your new message appears on the Conversations page.