Possible Delay in Bill Payment Delivery
The U.S. Postal Service (USPS) has suspended operations in several ZIP Code areas likely to be impacted by Hurricane Florence. Post Offices are closed, and mail delivery has been stopped in many areas in the path of the storm. The USPS notes there is a possibility of late or non-deliveries for some residential and business customers in the affected region. Bill payments may be affected by this.
Protect your valuable information!
AltaOne will never contact you and ask for personal information such as your Social Security Number, credit/debit card numbers, or account information.
We want to make sure that you have as much information as possible to protect yourself from these scams.
Click here for our fraud prevention resources.
Online Banking Scheduled Maintenance
On Saturday, September 22nd, and Sunday, September 23rd, 2018, AltaOne Online Banking will be undergoing scheduled maintenance which may result in a degradation of service. The maintenance window starts each night at 11:00 PM CT and ends by 3:00 AM CT the following morning. We apologize for the inconvenience.
Visa Credit Card payment hold
Effective 7/27/2018, our Visa credit card payment hold is being changed from 3 days to 5 days on amounts over $2,500. This measure helps to protect members from fraudulent payments made on their Visa credit cards.