Kernville MSC Closed 8/22/18
Maintenance Power Outage Alert
The Kernville MSC located at 44 Big Blue Road Kernville, CA 93238 will be closed on Wednesday, August 22 due to an annual Southern California Edison scheduled maintenance power outage.
The Lake Isabella MSC will be open for business as usual during this time. We apologize for the inconvenience.
Kroger and Visa Credit Cards
As a courtesy notice, AltaOne would like to notify our members that effective August 14, 2018, Kroger will no longer be accepting VISA credit cards as a form of payment. 21 Kroger grocery stores and 5 gas stations in parts of California will be affected, including those in our Bakersfield, CA area.
This change should NOT affect your AltaOne debit card. We will continue to monitor the situation and will be sure to keep our members informed.
We appreciate the opportunity to serve our members and if you have any questions or concerns, please reach out to an AltaOne Member Service Representative.
Click here for more information.
Connect your account in QuickBooks and Quicken
AltaOne members may connect to their Online Banking accounts using Quicken and Quickbooks. Click here for the instructions.
The Journal - Summer Issue
The Journal is AltaOne's must-read quarterly newsletter. CLICK HERE for the current issue.
Annual Report 2017
The AltaOne Federal Credit Union 2017 Annual Report is available for download HERE.
Protect your valuable information!
AltaOne will never contact you and ask for personal information such as your Social Security Number, credit/debit card numbers, or account information.
We want to make sure that you have as much information as possible to protect yourself from these scams.
Please CLICK HERE for our fraud prevention resources.
Change to Call Center Hours
As of April 2, 2018, AltaOne's Call Center hours (including the Live Chat feature on altaone.org) will be as follows:
Monday to Friday: 7:00 AM - 6:00 PM
Saturday: 9:00 AM - 2:00 PM
Visa Credit Card payment hold
Effective 7/27/2018, our Visa credit card payment hold is being changed from 3 days to 5 days on amounts over $2,500. This measure helps to protect members from fraudulent payments made on their Visa credit cards.