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Contact Us

Contact Us

There are several convenient ways to contact AltaOne.

Live Chat
Need immediate help? Try Live Chat and a knowledgeable AltaOne Member Service Representative will answer all your questions. Live Chat communication is securely protected.

Chat hours are Monday-Friday, 7 AM-6 PM PST, and Saturday from 9 AM-2 PM. You may also leave an offline message.

Call Center
Member Service Specialists are available Monday-Friday, 7 AM-6 PM PST, and Saturday from 9 AM-2 PM. You can reach us at 760-371-7000, or toll free at 800-433-9727.

Voice One
AltaOne's VoiceOne system is an easy-to-use, menu-driven service that gives you 24-hour access to your credit union accounts through a touch-tone telephone. With VoiceOne, you can make confidential transactions and inquiries whenever it's convenient.

  • Hear your current balance, last transactions, cleared checks, and dividends earned 
  • Transfer loan payments, credit card payments, and savings deposits between your accounts
  • Make Line-of-Credit/Reserve advances
To use VoiceOne telephone banking, simply call (800) 433-9727, option 1, and be ready to enter your:
  • Member Number
  • PIN*

Then simply follow the voice prompts (the voice prompts may be skipped when you become more familiar with the system).

To obtain a PIN to access your accounts using VoiceOne, simply contact the AltaOne at (800) 433-9727, or visit our Live Chat.

Lost Debit/Visa Cards
To report a lost or stolen Debit or Visa Card, contact AltaOne during business hours Monday-Friday, 7 AM-6 PM PST at (760) 371-7000 or toll-free at 1-800-433-9727.

After hours: Contact the Credit Card Services Call Center at 1-877-968-2535.

Looking for a Member Service Center or an ATM location? Click here.

Mailing address:
AltaOne Federal Credit Union
PO Box 1209
Ridgecrest, CA 93556

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