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Contact Us

Contact Us

Stephanie Sievers, CEO
Photo of Stephanie Sievers

Welcome Members,

It is an honor to serve you, your family, and the many communities within our field of membership. I want to extend a heartfelt Thank You for your trust, loyalty, and your membership.

Serving you is the reason why we exist, and as a member/owner of AltaOne, I want you to know that I am always available to you.

Remember, at AltaOne we are not only Your Community Partner, but we are also here to help you Reach New Heights!

- Stephanie Sievers, CEO

We're here for you, contact us:

Live Chat
Need immediate help? Try Live Chat, and a knowledgeable AltaOne Member Service Representative will answer all your questions. Live Chat communication is securely protected. Live Chat hours are Monday-Friday, 7:30 AM-5:30 PM, and Saturday, 9 AM-1 PM. You may also leave an offline message.

Call Center
Member Service Specialists are available Monday-Friday, 7:30 AM-5:30 PM, and Saturday, 9 AM-1 PM. You can reach us at 760-371-7000, or toll free at 800-433-9727.

Branch Locations & Hours, and ATM Locations: Click here.

AltaOne's VoiceOne is an easy-to-use, menu-driven service that gives you 24-hour access to your credit union accounts through a touch-tone telephone. With VoiceOne, you can make confidential transactions and inquiries whenever it's convenient for you.

  • Hear your current balance, last transactions, cleared checks, or dividends earned 
  • Transfer loan payments, credit card payments, and savings deposits between your accounts
  • Make Line-of-Credit/Reserve advances
To use VoiceOne telephone banking, simply call (800) 433-9727, option 1, and be ready to enter your:
  • Member Number
  • PIN*

Then simply follow the voice prompts (the voice prompts may be skipped when you become more familiar with the system).

To obtain a PIN to access your accounts using VoiceOne, simply contact the AltaOne at (800) 433-9727, or with Live Chat.

Lost Debit/Visa Cards
To report a lost or stolen Debit or Visa Card, contact the Call Center during business hours at (760) 371-7000, or toll-free at 1-800-433-9727.

After hours: Contact the Credit Card Services Call Center at 1-877-968-2535.

Mailing Address
AltaOne Federal Credit Union
PO Box 1209
Ridgecrest, CA 93556

Loan Application
Complete and submit our quick and convenient WebLoan application.

Supervisory Committee
If you have any concerns regarding policy violations, integrity, accounting, internal controls, or other auditing matters that involve AltaOne Federal Credit Union, your Supervisory Committee would like to hear from you.

Please send your correspondence to:
Supervisory Committee
PO Box 1776
Ridgecrest, CA 93556