Stephanie Sievers, CEO
Welcome Members,
It is an honor to serve you, your family, and the many communities within our field of membership.
I want to extend a heartfelt Thank You for your trust, loyalty, and your membership.
Serving you is the reason why we exist, and as a member/owner of AltaOne, I want you to know that I am always available to you.
Remember, at AltaOne we are not only Your Community Partner, but we are also here to help you Reach New Heights!
- Stephanie Sievers, CEO
We're here for you!
More ways to contact us:
Live Chat
Need immediate help? Try Live Chat, and a knowledgeable AltaOne Member Service Representative will answer all your questions. Live Chat communication is securely protected.
Live Chat hours are Monday-Friday, 7:30 AM-5:30 PM, and Saturday, 9 AM-1 PM. You may also leave an offline message.
Call Center
Member Service Specialists are available Monday-Friday, 7:30 AM-5:30 PM, and Saturday, 9 AM-1 PM. You can reach us at 760-371-7000, or toll free at 800-433-9727.
VoiceOne
AltaOne's VoiceOne is an easy-to-use, menu-driven service that gives you 24-hour access to your credit union accounts through a touch-tone telephone. With VoiceOne, you can make confidential transactions and inquiries whenever it's convenient for you.
- Hear your current balance, last transactions, cleared checks, or dividends earned
- Transfer loan payments, credit card payments, and savings deposits between your accounts
- Make Line-of-Credit/Reserve advances
To use VoiceOne telephone banking, simply call (800) 433-9727, option 1, and be ready to enter your:
Then simply follow the voice prompts (the voice prompts may be skipped when you become more familiar with the system).
To obtain a PIN to access your accounts using VoiceOne, simply contact the AltaOne at (800) 433-9727, or with Live Chat.
Lost Debit/Visa Cards
To report a lost or stolen Debit or Visa Card, contact the Call Center during business hours at (760) 371-7000, or toll-free at 1-800-433-9727.
After hours: Contact the Credit Card Services Call Center at 1-877-968-2535.
Looking for a Member Service Center or an ATM location? Click here.
Mailing address:
AltaOne Federal Credit Union
PO Box 1209
Ridgecrest, CA 93556
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