There are several convenient ways to contact AltaOne.
Live Chat
Need immediate help? Try Live Chat and a knowledgeable AltaOne Member Service Representative will answer all your questions. Live Chat communication is securely protected.
Chat hours are Monday-Friday, 8 AM-4 PM PST, and Saturday from 8 AM-1 PM. You may also leave an offline message.
Call Center
Member Service Specialists are available Monday-Friday, 8 AM-4 PM PST, and Saturday from 8 AM-1 PM. You can reach us at 760-371-7000, or toll free at 800-433-9727.
Voice One
AltaOne's VoiceOne system is an easy-to-use, menu-driven service that gives you 24-hour access to your credit union accounts through a touch-tone telephone. With VoiceOne, you can make confidential transactions and inquiries whenever it's convenient.
- Hear your current balance, last transactions, cleared checks, and dividends earned
- Transfer loan payments, credit card payments, and savings deposits between your accounts
- Make Line-of-Credit/Reserve advances
To use VoiceOne telephone banking, simply call (800) 433-9727, option 1, and be ready to enter your:
Then simply follow the voice prompts (the voice prompts may be skipped when you become more familiar with the system).
To obtain a PIN to access your accounts using VoiceOne, simply contact the AltaOne at (800) 433-9727, or visit our Live Chat.
Lost Debit/Visa Cards
To report a lost or stolen Debit or Visa Card, contact the Call Center during business hours at (760) 371-7000, or toll-free at 1-800-433-9727.
After hours: Contact the Credit Card Services Call Center at 1-877-968-2535.
Looking for a Member Service Center or an ATM location? Click here.
Mailing address:
AltaOne Federal Credit Union
PO Box 1209
Ridgecrest, CA 93556
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