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CreateOne Image Guidelines

There are certain guidelines for uploading images for your custom card. We reserve the right to determine whether a submitted image will be accepted. We cannot accept images that contain any of the following:

• Trademarks, logos, slogans, company names, copyrighted materials or brands of any third party
• Advertising or promotional material, or branded products
• Celebrities, actors, musicians, sportspeople, cartoons
• Phone numbers, addresses, URL addresses, account or PIN numbers
• Provocative, sexual, violent or other offensive content
• Nudity or semi-nudity
• Profanity or obscenities
• Alcohol, tobacco, or firearms
• Images which show illegal or anti-social behavior
• Culturally insensitive images
• Images which display the opinions or beliefs of political, religious or socially
unacceptable groups
• Images that may interfere with security features of the card
• Any content that might infringe, denigrate or dilute the Visa® brand or its member financial institutions
• Any image deemed inappropriate by AltaOne

Uploaded images should be no larger than 10 MB (megabytes) and at least 840 x 840 pixels in size. If submitted images or repeatedly submitted images do not follow our guidelines, AltaOne reserves the right to exclude members from future use of the service.

Technical Image Questions

My image will not upload, what do I do?
Check the size of your image. The image size must be a minimum of 840 x 840
pixels and no larger than 10 MB (megabytes).

What format does the digital photo need to be in?
The photo needs to be a digital photo in .jpeg, .bmp, .png, or .gif format.

Can I retouch my uploaded image?
All image retouching needs to be completed prior to uploading the photo. However, you can adjust the scale, rotation, and the position of the image once it has been uploaded.

What images are acceptable?
Please see the Card Image Guidelines for more information.

Where does the digital photo need to be stored in order for it to be uploaded?
Your photo should be stored somewhere on the hard drive of your computer from
where it can be uploaded to the card designer site.

What size does my digital photo need to be?
The image size must be a minimum of 840 x 840 pixels and no larger than 10 MB
(megabytes). A clear, sharp image taken at high resolution will produce the best

How do I convert my photo to a digital photo?
Most photo processing services can scan your photo onto a disk. You can then
transfer the photo from your disk to your hard drive for uploading.

What if I do not have a digital photo?
We have 30+ images in our gallery available for you to choose from.

Can a school or organization sponsor a custom logo card? 
Yes, we do offer Affiliate Cards that allow a school or organization to add their logo to our gallery of available image. Please contact Account Services to learn more.