We’re just a phone call, email, or live chat away. Hit us up! Let’s talk!

We're always here to help and answer any questions you may have. Whether it's about your accounts, your financial goals, or anything else related to your banking needs, we're just a phone call or message away.

Your satisfaction and trust mean the world to us, and we're committed to making your experience as smooth as possible. So, don't hesitate to reach out whenever you need assistance or information. We're here to make your banking experience better, and your questions help us do just that.

Thank you for your membership,

— Stephanie Sievers, CEO

Send Us A Message!

Have a question, concern, or just need help? We are an email away! Click on the button below to send us a message. Please be advised, this is an unsecure message. Do not send account numbers, social security numbers, or any other private personal identifying information in this message. We strive to reply within 24 business hours, weekends and holidays excluded. To send us a secure message, please use the ‘Messages’ feature inside an active Online or Mobile Banking session.

Corporate Mailing Address

Send payments and correspondence to:

AltaOne Federal Credit Union
PO Box 1209
Ridgecrest, CA 93556

Call Center

(800) 433-9727
We are available Monday-Friday, 7:30 a.m.-5:30 p.m., and Saturday, 9:00 a.m.-1:00 p.m.

Live Chat

Need immediate help? Try Live Chat, and a knowledgeable AltaOne Member Service Representative will answer all your questions. Live Chat communication is securely protected. Live Chat hours are Monday-Friday, 7:30 a.m.-5:30 p.m., and Saturday, 9:00 a.m.-1:00 p.m. You may also leave an offline message. To access Live Chat, click on the blue Live Chat icon in the bottom left hand corner of your the screen.

Branch & ATM Locations

Coast-to-Coast Access. Wherever you go, AltaOne is there with 5,300+ Co-Op Shared Branches & 33,000+ Co-Op Surcharge-Free ATMs.

Lost Debit/Visa Cards

To report a lost or stolen Debit or Visa Card, contact the Call Center during business hours at (800) 433-9727.

After hours: Contact the Credit Card Services Center at (877) 968-2535.

Having Trouble Making a Payment on Time or Other Financial Difficulties?

We understand that financial hardships can be a difficult and challenging experience for anyone. Whether it is due to unexpected expenses, job loss, or other circumstances, struggling to make payments can be stressful. It is important to remember that you are not alone, and we are available to provide support and resources. If you need assistance, call our Financial Risk Management team at (800) 433-9727, option 7.

VoiceOne

AltaOne's VoiceOne is an easy-to-use, menu-driven service that gives you 24-hour access to your credit union accounts through a touch-tone telephone. With VoiceOne, you can make confidential transactions and inquiries whenever it's convenient for you.

• Hear your current balance, last transactions, cleared checks, or dividends earned.

• Transfer loan payments, credit card payments, and savings deposits between your accounts.

• Make Line-of-Credit/Reserve advances.

• To use VoiceOne telephone banking, simply call (800) 433-9727, option 1, and be ready to enter your Member Number PIN, then simply follow the voice prompts (the voice prompts may be skipped when you become more familiar with the system).

• To reset a PIN to access your accounts using VoiceOne, contact us at (800) 433-9727.

Supervisory Committee

If you have any concerns regarding policy violations, integrity, accounting, internal controls, or other auditing matters that involve AltaOne Federal Credit Union, your Supervisory Committee would like to hear from you. Questions or concerns about your account or loan should be directed to our Call Center or Feedback link above.

Please send your questions or concerns regarding policy, control, and audit matters to:

Supervisory Committee
AltaOne Federal Credit Union
PO Box 1776
Ridgecrest, CA 93556

Do not send payments or other correspondence to this address. For payments and correspondence, use the Corporate Mailing Address listed above.