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Fraud Prevention

Fraud Prevention Information
to help keep you safe

Watch the video above to learn important steps to protect your information and identity.

Email Scam Information

AltaOne DOES NOT ask for account numbers, passwords, or Social Security numbers through e-mail. If you receive any e-mails asking for your personal information, please delete them immediately.

If you've become a victim of a phishing scam or identity theft (meaning your personal account information has been compromised), please call us right away at 1-800-433-9727, so that we can advise you as to what steps to take next.

Tips to avoid phishing scams:

View any e-mail or phone request for financial information or other personal data with suspicion. Do not reply to the e-mail and do not respond by clicking on a link within the e-mail message.
  • Contact the actual business that allegedly sent the e-mail to verify if it is genuine.
  • Do not send personal information (credit or debit card numbers, Social Security Numbers or PINs) in response to an e-mail request from anyone.
  • Use anti-virus software and ensure that it's updated regularly.
  • Be cautious. Check your monthly statements to verify all transactions. 
If you receive an email that claims to be from AltaOne and you suspect it is suspicious,
please forward the email to: abuse@altaone.net

Right to Opt-Out

Under the Fair Credit Reporting Act (FCRA), the Consumer Credit Reporting Companies, are permitted to include your name on lists used by creditors or insurers to make firm offers of credit or insurance. The FCRA also provides you the right to "Opt-Out", which prevents Consumer Credit Reporting Companies from providing your credit file information for firm offers of credit or insurance that are not initiated by you. 

Visit OptOutPrescreen.com today.

Through this website, you may request to:
  • Opt-Out from receiving firm offers for 5 years 
  • Opt-Out from receiving firm offers permanently 
  • Opt-In and begin receiving firm offers. This option is for consumers who have previously completed a request to Opt-Out. 
If you choose to Opt-Out, you will no longer be included in firm offer lists provided by these four consumer credit reporting companies. If you are not receiving firm offers because you have previously completed a request to Opt-Out, you can request to Opt-In. In doing so, you will soon be among the many consumers who can significantly benefit from having ready access to product information on credit and insurance products that may not be available to the general public.

Fight Identity Theft

On this website you can place a fraud alert on your credit file that should slow down anyone trying to open more credit in your name. There are drawbacks and advantages to placing a fraud alert that you should review here before using this option.

Phone Number to Report or Learn more about Fraud: 1-866-294-9326

The Dos and Don'ts


NEVER give out, post, or share the following with ANYONE:
  • User name
  • Any passwords, passcodes or PINs
  • Any personal identifiable information
  • Any financial information including account number, credit card, or debit card information
Don’t fall victim to phishing attacks:
  • If an email comes in and you are not expecting it or it appears suspicious, don’t click into it. Delete it.
  • If you receive a phone call from someone who asks you to provide personal or financial information, don’t provide it. Hang up.
  • If you see a text message that appears suspicious, don’t open it. Delete it.
Don’t fall victim to lottery and contest scams:
  • If you receive a letter or email telling you you’ve won a lottery or contest that you do not recall entering, it’s probably a scam.
  • If you’re notified that you’ve won a lottery or contest and you are asked to provide account information so they can process your winnings, don’t provide it. It’s a scam.
Don’t become a “money mule”:
  • If you are asked to engage in any transaction where you are sent money (usually through wire transfers, direct deposit or Western Union) and are subsequently instructed to send a portion of the funds to another person/account, it is likely a money laundering scam. Money laundering is illegal; don’t participate in the transaction.
  • If you are asked to engage in any transaction where you are sent money (possibly through wire transfers, direct deposit or Western Union) and are subsequently instructed to send a cashier’s check, gift card(s) or other monetary instrument to another person, it is likely a money laundering scam.  Money laundering is illegal; don’t participate in the transaction.
  • If you are asked to exchange monetary instruments (such as money orders and traveler’s checks) for another type of monetary instrument (cash or check) through your account for another person, don’t do it. This is also another tactic for money laundering and is illegal.
Don’t carry card PIN numbers or other personally identifiable information (social security number, mother’s maiden name, etc.) in your wallet or purse.

Don’t fall for bogus secret shopper opportunities or other offers that promise you financial gain for little or no effort. If it sounds too good to be true, it’s probably a scam.


  • Place a security credit freeze on your credit report with all of the credit bureaus
  • Sign up for free fraud alerts from the credit bureaus
  • Secure home computers, tablets and mobile devices with a firewall and antivirus software before performing an online or mobile transaction
  • Avoid free downloadable applications for mobile devices since they may contain viruses and/or malware
  • When shopping online, always research the seller before purchasing items or providing your payment information
  • Use secure websites (i.e. “https” is in the URL) anytime you are providing personal or financial information online
  • When you are done shopping online, always exit the site and close your browser
  • Cover your hand when entering your PIN at a store or on an ATM
  • Watch merchants perform your sales and look for any suspicious activity while they are in possession of your credit or debit card
  • Always take your receipt


  • Review your account and credit/debit card activity to identify any unauthorized transactions
  • Notify your credit union immediately of any unauthorized activity related to your account or credit/debit card
  • Discuss with your credit union representative any concerns or suspicions you have regarding any checks or communication that you have received, or any transaction you have been asked to conduct that involves any third party before you participate in any questionable transaction