Contactless Visa® Debit Card

Frequently Asked Questions

 Why is my debit card being replaced?
Our card program is being upgraded to provide Tap to Pay convenience with your new contactless card.

How do I activate or change my pin on my AltaOne Debit Card?
Simply call 800-631-3197. Make sure you call from the phone number on file and that you have your card handy. 

Where is my new Debit Card?
We are replacing all debit cards with Contactless debit cards for greater convenience and added security. Your new Contactless debit card provides Tap to Pay convenience, making it the better option for everyday banking and purchases in person and online. You can also pay bills and use for mobile payments such as Apple Pay and Google Pay. The EMV Chip and Visa zero liability provide additional layers of security against unauthorized transactions. Of course, you can also use your debit card at the ATM as well.

How do Contactless cards make transactions quicker, safer, and more convenient?

• Security: Contactless cards use encryption and dynamic data for each transaction, making it harder for fraudsters to clone the card. Additionally, they don't require you to input your PIN for small transactions, lowering the risk of shoulder surfing or data theft.

• Low Risk of Skimming: Since the card never leaves your possession, it minimizes the risk of "skimming" (fraudsters stealing card details by swiping or copying your card data).

• Reduced Wear and Tear: Because there is no need to insert or swipe the card repeatedly, it experiences less wear and tear compared to traditional cards.

• Convenience: With a simple tap of your card near a point-of-sale terminal, you can complete your payment. There's no need to insert or swipe the card, saving time, especially for small transactions.

• Speed: Contactless payments are faster than traditional card payments, reducing the time spent at checkout. This is especially useful for high-traffic areas or quick transactions, like coffee shops or gas stations.

When should I expect to receive a new card?
You should receive your new card no later than March 12, 2025. Your new card was mailed to the address we have on file. You can verify and update your address in Online Banking or the Mobile App. Don’t have Online or Mobile Banking? Give us a call, we can help.

What address was my card mailed to?
I don’t have access to that information. However, you can verify and update your address in Online Banking or the Mobile App. Not an Online Banker? Give us a call, we can help.

Do I need to activate my new card?
Yes, please follow the instructions on the card activation sticker on the front of your new card.  To activate your card quickly, call from the phone number we have on file.

Which phone number do you have on file for me?
You can verify and update your phone number in Online Banking or the Mobile App.  Not an Online Banker? Give us a call, we can help.

When can I activate my new card?
Activate your new card as soon as you receive it and securely destroy your old card. You will also want to add your new card to your digital wallet for convenient and secure payments. Additionally, if you have automatic payments set up on your old card, you will need to update these payments with your new card information.

When will my current debit card stop working?
Your current debit card will be automatically deactivated on March 31, 2025.

Do I need to add my new card to my digital wallet?
Yes. Add your new card to your digital wallet for convenient and secure online payments. Also, if you have automatic payments set up on your current card, you will need to update these payments with your new card information.

I haven’t received my new debit card yet.
Your new card was mailed on February 25th, to the address we have on file. You can verify and update your address in Online Banking or the Mobile App. Not an Online Banker? Give us a call, we can help.

I moved and have my mail forwarded, is this a problem?
For your security, cards are not forwarded. To avoid any issues, update your address in Online Banking or the Mobile App to ensure delivery of your new card. Not an Online Banker? Give us a call, we can help.

Will I have a new card number?
Yes, you will have new card information so remember to add your new card to your digital wallet for convenient and secure online payments. Also, if you have automatic payments set up on your current card, you will need to update these payments with your new card information.

Why do I have a new card number?
This is an added security measure.

Will I receive a new PIN for my card? How do I PIN my new card?
During the activation call, you will be able to select the PIN for your new card.